When the pandemic became serious and worldwide, a lot of places shut down. Instead of going out of business entirely, they sent their workers home and set them up with computer-based ways to interact. That meant that work could keep moving forward, and companies could stay in business for the good of their employees and the customers who needed and wanted their services, too. But now that the pandemic is...

The PPP (Paycheck Protection Program) loans are given mostly to smaller and medium-sized businesses, in order to help keep them afloat during the pandemic and ensure that they can survive until things improve. One of the biggest things that might stop an eligible business from applying for one of these loans is the idea of taking on more debt during an uncertain time. That's a valid and significant fear, but...

We all know what the old adage says: the customer is always right. The reasoning behind the sentiment is solid. After all, customer satisfaction is one of the biggest factors in creating and maintaining the relationships that sustain your business. However, in practice, there are times when "the customer is always right" feels like it could be wrong. The key is understanding when it's good to go the extra mile...

Customer service is one of the most important parts of your business, when it comes to keeping customers returning again and again. You want them to keep doing business with you, and if they aren't treated fairly it's likely they'll go to a competitor next time. 

Fortunately, there are some great ways you can show your customers how much they matter to you, so they'll come back the next time...

There was a time in history where most people simply found a job, they were good at and did it until retirement. However, we view work a little differently in the digital age. Today’s employee wants more than just a paycheck at the end of a long workweek. They want to feel as though their work matters and it is making a difference in some capacity. Entrepreneurship gives people the...

Management styles have evolved over the past 50 years and today’s leaders have a lot more to contend with than ever before. Managers must juggle general running of their establishment with the requirements of the boss along with various emotional aspects of employee relations. It is a lot to do and if you are new to the management field, take a little advice from some of the top industry leaders....

Do you look for on a restaurant besides the food? You may think that's an obvious answer, but there is so much more to consider when deciding which restaurant to visit. From customer service and ambiance to convenience and research - these are all important aspects of your dining experience that should not be overlooked. Do you look for on a restaurant besides the food? Choosing the ideal restaurant...

As the cold weather sets in, it's important to consider how best to store your winter items until they're needed again. Whether you're downsizing or just need a place for those extra sweaters and snow boots during the summer months, there are some simple steps that can help make sure everything stays safe until next year.

From maximizing space and organizing labels to protecting your items from moisture damage, these...

In celebration of Diversity Awareness Month, we invite you to explore various initiatives and opportunities that can help create a more inclusive environment for everyone.

As we progress towards a more diverse society, it is imperative that organizations and individuals alike strive to foster an environment of inclusivity.

This blog post will provide insights into celebrating diversity month through hosting multicultural events at the workplace, creating employee resource groups focused...

If you're like most businesses, you've probably heard a lot about artificial intelligence (AI) in the past few years. And if you haven't, well… now's the time to get up to speed!

The thing is, while AI sounds cool and futuristic, it can actually be really practical for your business. It can help you do everything from improving your customer service to making better decisions about new product development. And...