South Florida is a haven for beach goers from every part of the country, but this part of Florida is not just about sand and sun. South Florida is known for being the top producers of watermelons in the US, having the most toll roads of any other state, and home to both crocodiles and alligators, who generally do not tend to live in the same location. South Florida is...

Do you look for on a restaurant besides the food? You may think that's an obvious answer, but there is so much more to consider when deciding which restaurant to visit. From customer service and ambiance to convenience and research - these are all important aspects of your dining experience that should not be overlooked. Do you look for on a restaurant besides the food? Choosing the ideal restaurant...

Management styles have evolved over the past 50 years and today’s leaders have a lot more to contend with than ever before. Managers must juggle general running of their establishment with the requirements of the boss along with various emotional aspects of employee relations. It is a lot to do and if you are new to the management field, take a little advice from some of the top industry leaders....

There was a time in history where most people simply found a job, they were good at and did it until retirement. However, we view work a little differently in the digital age. Today’s employee wants more than just a paycheck at the end of a long workweek. They want to feel as though their work matters and it is making a difference in some capacity. Entrepreneurship gives people the...

Customer service is one of the most important parts of your business, when it comes to keeping customers returning again and again. You want them to keep doing business with you, and if they aren't treated fairly it's likely they'll go to a competitor next time. 

Fortunately, there are some great ways you can show your customers how much they matter to you, so they'll come back the next time...

Small businesses have a lot of competition. Not only do they compete with other businesses of similar size, but they also have to compete with companies that are much larger and have more resources. With the opportunities offered by the internet even small companies can have the potential to sell goods or services all over the world. In order to do that they need to have a strong presence online.

We all know what the old adage says: the customer is always right. The reasoning behind the sentiment is solid. After all, customer satisfaction is one of the biggest factors in creating and maintaining the relationships that sustain your business. However, in practice, there are times when "the customer is always right" feels like it could be wrong. The key is understanding when it's good to go the extra mile...

The PPP (Paycheck Protection Program) loans are given mostly to smaller and medium-sized businesses, in order to help keep them afloat during the pandemic and ensure that they can survive until things improve. One of the biggest things that might stop an eligible business from applying for one of these loans is the idea of taking on more debt during an uncertain time. That's a valid and significant fear, but...

We are living in historical times. In 50 years, many stories will be told about what it was like living through the COVID-19 pandemic. Everything we do during these troubled times is important and that includes customer service. Generally, customer service is the backbone of a company and where a lot of a company’s reputation is made or tarnished. These days, the ability to give quality customer service can...

When the pandemic became serious and worldwide, a lot of places shut down. Instead of going out of business entirely, they sent their workers home and set them up with computer-based ways to interact. That meant that work could keep moving forward, and companies could stay in business for the good of their employees and the customers who needed and wanted their services, too. But now that the pandemic is...